Social Responsibility
- I am creative and innovative in my approach to helping our clients succeed
- I always act with integrity, I respect others and I use empowering conversation
- I will own any queries or complaints that I receive, and ensure they are addressed within the same day that I receive them
- I always live and demonstrate the company value
Our Service Standards
- I lead by example
- I constantly raise the bar as we lead the finance profession
- Clients will be completed delighted with what I do, and how I do it
- I always maintain positive relationships
- I greet and farewell everyone by name with eye contact and with a smile
- If at fault, I will apologise and make restitution - right away
- I demonstrate a positive 'can do' attitude at all times
- I focus on solutions to clients objectives
Our Culture
We work in a positive environment, full of excellent people, who are focused on solutions at all times
Personal responsibility and integrity exist at all times, at all levels
Personal accountability is core to our beliefs - doing what we say we will do
While we respect the individual, the team is more important than any single person
Everyone adds value to the company and contributes to its performance
Everyone knows their role and respects the roles of others
Everyone chooses to be here, their is no victim mentality
The work environment is relaxed, healthy, comfortable and creative, but professional and appropriately urgent at the same time. It is a fun environment that elicits creativity and supports camaraderie
Our team members are committed to personal development. They show initiative in seeking out personal growth opportunities, making them well rounded and whole outside of our company
We do not operate as a consensus company to move the company forward. We operate on a functional model based on the vision of leadership
We speak very politely using a person's name - and we say "please", "thank you", "it'll be my pleasure" and "certainly" as a minimum
If we talk about a person who is not present, we speak as if they are listening to your conversation
If we have a problem with someone, we talk about the problem only with them in private
If something goes wrong, we first blame a system not a person
To be part of our team you MUST live our values and follow our client & culture performance standards to the letter. Every team member empowered to correct any other team member who is not living and adhering to them